Terms and Conditions

Please make note of the following important TERMS & CONDITIONS when booking with Go Go Glam

Please read the User Terms carefully as they are a legal document, and upon your booking with Go Go Glam you agree to be bound by these User Terms.
It is the responsibility of the client who books to understand, agree and be responsible for all booking conditions including all payments and are made by specified dates.

BOOKINGS

Bookings are subject to availability – please contact Go Go Glam to confirm our availability. When booking, you will be required to pay a 20% non-refundable deposit, which will under no circumstances be redeemable and transferable. However, if upon availability, you reschedule, it will be transferred to your new appointment within a six month time frame

WEDDING BOOKINGS

A minimum of 4 adults must be booked in for Friday, Saturday and Sunday bookings.

Wedding dates are not held under any circumstance without the non-refundable & transferable deposit which is deducted from your total invoice amount. Wedding quotes are valid for 1 month.

The minimum numbers for hair & makeup need to be confirmed and final, at the time of securing your deposit. These numbers will remain the minimum and cannot be reduced. This will be the number that is payable on the final invoice. It is acceptable to add more people and/or services if it is possible for the artist to achieve or another stylist is able to be acquired.

The Outstanding balance of your final invoice must be paid 14 days prior to your event day.

TRAVEL & PARKING FEES

Additional travel fee may apply depending on the distance required to travel.
In the event that any hotel/motel and parking fees are incurred as a result of the location of the appointment, these will be passed on to the client/bride.

EARLY MORNING START SERVICE FEE

Early Morning service bookings that require us to start prior to 7am, may be subject to a once only fee of $50. Special considerations may be made for commercial or very large bookings.

PAYMENTS

The client scheduling the booking will be responsible for full payment of all services in the event that other people in the wedding party/group do not pay their portion.

For all wedding/group hair and makeup bookings the full remaining balance is due 14 days ahead of your booking date. All other small appointments such as formals are due 7 days prior.

Appointments are only tentatively held for 48hrs from the time and date the invoice was issued. After this the appointment may be voided if a deposit has not been received by Go Go Glam and offered to another interested party without prior notice. If you are having difficulty viewing, receiving or paying an invoice, please contact Go Go Glam immediately.
We recommended that able clients send a transaction receipt as proof of payment.
Please use your booking date & name and as a reference when making a Direct Deposit Transfer.

All wedding deposits and payments are non-refundable.
Wedding bookings are to be paid via bank deposit no later than 2 weeks prior to the event.

PRICING

Please note that all prices are subject to change without any notice. All invoices issued to clients already booked in before a price increase occurs, will not be affected.

CANCELLATIONS

Please confirm your numbers at the time of booking as we don’t offer any reductions at any time for hair and makeup services. Should someone in your wedding/group booking cancel at any time they are welcome to be replaced with someone else, e.g. a guest or relative. You will be charged the full amount of the service since the booking duration on the requested date has been specifically allocated to you which results in lost earnings/bookings for us.

It is your responsibility as the client to communicate and make the other parties aware of our rates and terms of service. Cancellations without the above-mentioned prior notice will be charged the full cost of the booking.

All deposits and payments are strictly non-refundable and non-transferrable. This also applies to weddings that have been cancelled due to personal relationship or personal financial problems.

Cancellation of any booking by you must be communicated in writing and will only be confirmed upon receipt of this. The complete deposit will be retained by us regardless of notice given due to administration and loss of other bookings caused by allocating your appointment

CANCELLATIONS – TRIALS

Cancellation or rescheduling of trials requires a minimum of 48 hours’ notice. Within this time, a cancellation fee of 50% of the value of the trial will be incurred

CANCELLATIONS – WEDDINGS

All deposits and payments are strictly non-refundable and non-transferrable. This also applies to weddings that have been cancelled due to personal relationship or personal financial problems.

Due to the potential loss of other bookings whilst your wedding date has been held for you, the cancellation of any wedding day booking must be given in writing and will only be confirmed upon receipt of this.

The following cancellation fees apply if the booking is cancelled by you.

3+ months prior to the date – None
3 months – 4 weeks prior to the date – 50% of the booked amount quoted on your booking invoice
3 weeks or less prior to the day & under – 100% of the booked amount quoted on your booking invoice

REFUNDS

Go Go Glam does not offer refunds for any completed services; therefore, if you are in any way dissatisfied, the client should notify the stylist whilst they are on location.

The deposit is strictly non-refundable and non-transferrable. There are no refunds of any payments paid toward any bookings where there has been any partial/full cancellation made within the three-month period leading up to the booking/wedding date

TIMING

Time management is of the essence therefore adherence to booking times is critical in ensuring that Go Go Glam delivers the service you expect and will be strictly adhered to. Should unforeseen circumstances arise, the onus is on the bride/client to advise Go Go Glam as soon as practical. Go Go Glam is not responsible if desired completion time is not met due to client/group/wedding party delays.

Go Go Glam will notify the client of their arrival time prior to the booking. If you have a particular schedule, please advise this at the time of booking or as soon as possible so we can take this into account when allocating our bookings..

Any service bookings that require us to start outside of our service hours may be subject to a once only fee of $50. Special considerations may be made for commercial or very large bookings.

I confirm that I have read and understood the information provided and agree to Go Go Glam terms and conditions.

I understand that once I pay the booking deposit, I am legally bound by this document.